FAQs

Designing your own T-shirt online can be easy. Have a read through these FAQs to get to grips with how you can design your own T-shirt online and make it the best it can be.

How much is shipping?

The cost of postage is a flat rate of £3.50.

How long will my order take to arrive?

If you’re in the UK we aim to have your order with you within 5-7 days. As there is a huge amount of choice of T-shirts, hoodies and other garments we cannot stock everything. Because of this we may need to order in your garments from one of our suppliers. This may take several days. But once it’s with us we aim to  have it turned around within 24 hours.
Say you choose a standard black, white or grey T-shirt. Chances are we’ll have it in stock already so we can get it out to you even quicker.
If you were to choose a ringer T-shirt or organic hoodie, it’s likely there will be a small wait. But when it does arrive we’re sure you’ll be well chuffed with it.

My order hasn’t arrived in time, what now?

In the rare but still unfortunate event your order has not arrived we can offer some resolve. Orders shipped are insured. After 28 days a claim can be made with the courier in which time we can arrange either a replacement or a refund.
Teepig will not be held responsible for an order that has not arrived before a specific date. We always aim to turn orders around within 7 days. Advice can be given if an order can be processed within a timeframe or before a deadline. Teepig will not guarantee delivery before a certain time unless the customer has communicated a delivery requirement and the extra charge for guaranteed delivery has been arranged.
It’s always best to order in plenty of time before an event. Try not to leave it to the last minute.

I’ve changed my mind, can I cancel my order?

You can cancel or amend your order once it has been placed. There will be a £10 cancellation fee once the order has been turned to processed, as work has already started on your order.
If your order is still on hold there is a 5% fee for covering payment costs.
We’ll always try to do the best for you and may suggest edits to make the final product as good as it can be. If you want to change something about your order please get in contact as soon as you can.

All I have is an idea for a design, what do I do?

Not a problem. Teepig has its very own online design feature where you can design it yourself very easily. You can choose from a wide range of text fonts, clipart shapes and photos from free sites like Pixabay and Unsplash. Further to this you can easily upload your own photos too.
It’s best to do it on a computer rather than a smart phone because sometimes sizing and placing the layers in your design can be tricky on a small screen.

You can watch a short video about Teepig’s online design feature here.

If you’re not the slightest bit tech savvy or have no inclination to design your own we can do it for you. Just get in touch with a phone call or email.

The T-shirt I want is not available on Teepig’s website, can I get it?

Possibly. Teepig uses multiple suppliers for its stock and there is a near endless supply of different garments. Just get in contact to tell us what you’re after or have a look here at one of our supplier’s own online catalogues.

Do you offer bulk discount?

Yes, Teepig offers discounts on bulk orders. Order 10 or more items for a discount of 10%. 20 plus and it’s a whopping 20% off.
We also offer 3 for £20 on personalised kids’ T-shirts. Use the coupon code 3420kids to claim the offer.

I have a design but I need the background removed, can you do it?

We’re happy to help with making your design the best it can possibly be. Don’t worry if you have a design with an unwanted background colour. We can remove this for no extra cost.
This won’t apply to backgrounds or sections of the image you require removing if it has shading, multicolours or objects. That would require more editing and there would be a charge for that.
White backgrounds will be removed by default unless stated otherwise.

Is the quality of my design good enough?

In the event that we think there may be quality issues with your design we will contact you. It does happen sometimes. There are a number of things to consider when submitting a design for printing. Firstly, resolution. Is the resolution of the design high enough? Remember, what might look ok on screen may have to be blown up for a T-shirt. Try to find out the image size of files being uploaded. Anything you use from the online designer, in the way of text and clipart, will be good quality.
If you’ve pulled something off the internet or from an email the chance is the image will be 72 dpi. That’s 72 dots per inch. This is ok if the image is big and needs to be reduced but not good if you need to blow it up bigger. As a standard we work with 300 dpi although 150 dpi is ok.

We will happily advise on any resolution issue you may have when you contact Teepig.

Working with photos can be tricky. If your photo is quite dark with undefined subjects it will print no better. Basically – bad photo bad print. Try to use photos with good lighting, focus and contrast. It will give your design the best chance of looking good on a T-shirt or hoodie.

Do you have any tips to help with my design?

We want to help you design the best T-shirt, hoodie, sweater, baby-grow, whatever you may want. Over the years we know what works well and what doesn’t.
Mentioned above is photo quality if you wish to  use photos. It can be a bit hit and miss with photos on fabric so make sure the photo is a good one to begin  with. It’s a tough job making it look better if there are issues to begin with.
Although photos on T-shirts and hoodies are impressive they aren’t necessarily always the best in a design. The top tip is to keep the design bold. Strong edges and lines and bold colours, good contrast between the design and the media (the fabric colour).
It doesn’t have to be a massive design. In fact we believe it’s best to keep as much of the fabric unprinted. Try to avoid using big blocks or areas of design. This is especially true of white areas. It just doesn’t always look or feel preferable to have big areas of white ink. With most things you wear you want it to breathe, to allow air flow. With significant areas of print this is prevented somewhat.

Why is it cheaper to print on white?

The one exception to this is if you’re printing on white. Because of the white cotton we print directly onto the garment, effectively dying the cotton.
Printing colours onto darker fabric is a more comprehensive process and it means layering the garment with a pretreatment which prevents the ink from absorbing into the fabric. Second to applying the pretreat and its curing is laying down a white spot colour. This is for the other colours to sit on. Similar to car primer.

What printing processes do you use?

Mostly Teepig prints with DTG, Direct to Garment described above or sublimation. It is generally to our discretion which process is used for your designs as we have come to know which print processes work best with which design. If you did have a preference then please let us know, we will happily discuss the best way to complete your order.

Screen Printing is another great option and works out very cost effective if you have a large order of 25 or more say. It’s best to contact Teepig directly for any query on the screen printing we offer.

I’m a perfectionist, will I be satisfied with service?

We always strive to deliver the best print finish using up to date garment printing technology and recommended garments. However most printing is done by eye and not laser configuration, so there may be very slight imperfections with print placement. Along with that, some garments may not be stitched to exact measurements, for example kangaroo pockets on hoodies might make you think the print is not lined up when it is the pocket that is not stitched correctly.
Print quality on certain garments can also sometimes have slight imperfections. If you look closely enough at any type of print finish you will likely find small inconsistencies.
There are numerous variables in the print process. Type of material, inks, designs, environment all have a part to play. We consider one-off orders a kind of prototype. We’re proud of the service we offer and we would never purposefully send out anything we believe to be not acceptable. If you’ve received your order it has passed our quality control test. If you are not satisfied with it please get in contact.

Do  you do embroidery?

Same goes for embroidery. You may notice embroidery on polo shirts is not an option on the design feature. We would prefer if you contacted Teepig directly for a quote on embroidered garments.

What’s the best way to look after my personalised T-shirt and hoodies?

Try not to wash your personalised garments over 30º celsius. Avoid tumble drying and avoid ironing directly on to the printed areas.
DTG inks are water based and it is natural they fade over time and multiple washes. Saying that there is no reason the print won’t last just as long as the garment itself if taken care of during washing.
I think it goes without saying that most clothes, if worn regularly, will gradually perish over time. This is natural. But don’t worry. Your favourite design will still be on file and we can print you a fresh one!